Question 1

What plumbing details should I include?

Accepted Answer

Share the affected pipe or fixture, what changed, where it is located, how urgent it feels, and anything that may help with access. You do not need to diagnose the cause.

Question 2

Do I need photos to submit a request?

Accepted Answer

No. Photos are optional, but a clear view of the fixture, visible leak, shut-off valve, or surrounding area can help a contractor prepare for the first conversation.

Question 3

Is the preliminary estimate a final quote?

Accepted Answer

No. It is an early estimate based on the information you provide. The contractor reviews the request and confirms the actual scope and price, including anything found on site.

Question 4

What if I have an active leak or no water?

Accepted Answer

Choose the urgency that best describes the situation and note what you have already done, such as shutting off the water. If there is immediate danger to people or the property, contact local emergency services first.